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How okbet99 Handles Your Personal Information

This privacy policy explains what data okbet99 collects when you open an account, make a deposit via DANA, OVO, or GoPay, and use our platform — and exactly how that data is handled. Availability depends on local law and eligible regions in Indonesia.

Account data protectionWallet data — DANA, OVO, GoPayYour right to access and deleteCookie and session controlsContact us to update your data
okbet99 How okbet99 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or delete the personal data we hold, our support team handles privacy requests directly. Send your request through live chat, email, or the in-account help form — include your registered account name and the nature of your request so we can action it without delay.

Live Chat Open the chat widget inside your account dashboard. Identify yourself and state your data request clearly — our team will confirm receipt and next steps.
Email Support Send a data request to our support address listed in your account settings. Include your registered name and wallet type — DANA, OVO, or GoPay — for faster processing.
In-Account Help Form Log in, navigate to Help, and submit a privacy request form. This route creates a ticket with a reference number so you can track the status of your request.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

okbet99 applies account-level security measures to protect the personal information you share with us — from your registration details to your e-wallet transaction records. Here is how each area of data handling works in practice.

Account Security

Your account is protected with SSL encryption and OTP-based login verification. We do not store raw wallet PINs from DANA, OVO, or GoPay — only the transaction reference returned by the payment processor.

Cookie and Session Data

We use session cookies to keep you logged in and functional cookies to remember your deposit method. You can clear these via your browser settings without affecting your account standing.

Data Retention

Account and transaction data is retained while your account is active and for a defined period after closure, in line with our internal audit requirements. You may request deletion once that retention window closes.

Requesting Changes

To update incorrect data, close your account, or request a data export, contact support through live chat or the in-account help form. We aim to respond to all data requests within a reasonable timeframe.

Your Privacy Policy Questions

The questions below cover what Indonesia account holders most commonly ask about how their data is handled on okbet99. If your question is not here, contact our support team directly through live chat or the in-account help form.

We collect your name, contact details, and the e-wallet identifier linked to your DANA, OVO, or GoPay account. Login session data and device type are also recorded for security purposes.

We share only what is required with payment processors — like your OVO or GoPay transaction reference — to complete a deposit or withdrawal. We do not sell your data to advertisers or unrelated third parties.

Submit a request via live chat or the in-account help form. Include your registered account name and specify whether you want to view, correct, or delete your data. We will confirm receipt with a ticket reference.

Yes. Once our internal retention window closes — or if you close your account — you may request deletion. Contact support with your request and we will process it in line with applicable local law.

We use SSL encryption on all data in transit. Raw wallet credentials are never stored — only the transaction reference returned by DANA, OVO, or GoPay after a payment is processed.

We use session and functional cookies to maintain your login state and remember your preferred deposit method. You can disable or clear cookies in your browser settings at any time without losing account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.